> ## Documentation Index
> Fetch the complete documentation index at: https://docs.shiftkeeper.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Billing and plans

> Manage your billing information and plans

<img src="https://mintcdn.com/shiftkeeper/0UjY-yTrwVupDEok/images/settings-billing.jpg?fit=max&auto=format&n=0UjY-yTrwVupDEok&q=85&s=39cc918cd1914c5a3db405f63969dc89" className="rounded-lg" width="1700" height="498" data-path="images/settings-billing.jpg" />

## Plans

Our [pricing page](https://shiftkeeper.io/pricing) contains all the information about the plans we offer.

## Free trial

All plans include a 14-day free trial, no credit card required. Once your free trial is over,
you need to upgrade to a paid plan to continue using Shiftkeeper.

## Billing

You are billed based on the number of [member](http://localhost:3000/shiftkeeper/workspace/users#member) seats in your workspace.

<Info>Users with the `viewer` seat do not incur any billing costs.</Info>

### Frequency

You can choose between monthly or annual billing.

<Tabs>
  <Tab title="Monthly billing">
    You are billed on a monthly basis for the number of users with `member` seats in your workspace.

    Adding or removing `member` seats in the middle of a month will not result in a charge or credit for the remaining days of the month.
    The billing changes will take effect at the beginning of the following month.
  </Tab>

  <Tab title="Annual billing">
    You are billed on a yearly basis for the number of users with `member` seats in your workspace.

    Your annual subscription is billed upfront based on the number of `member` seats in your workspace at the time your subscription starts.

    Adding a `member` seat to your workspace results in a pro-rated charge for the remainder of the subscription year.
    Similarly, removing a `member` seat results in a pro-rated credit. These billing adjustments are processed at the beginning of each month.

    Any credits resulting from subscription changes will be applied against future charges and cannot be refunded.
  </Tab>
</Tabs>

<Info>You can switch between monthly and annual billing at any time. Any charges or credits resulting from the switch will be pro-rated.</Info>

### Manage your billing information

Go to [Settings > Billing and plans](https://app.shiftkeeper.io/settings/billing) to manage your billing information.
From this page you can view and manage your current plan, change your payment details, update the billing email address, etc...

<Note>
  Only owners can view and manage billing information.
</Note>

### Cancelling your subscription

Go to [Settings > Billing and plans](https://app.shiftkeeper.io/settings/billing) to cancel your subscription.
Your subscription will remain active until the end of your current billing period.

We do not offer refunds for subscriptions cancelled before the end of the billing period.

### Refunds for VAT

We offer VAT refunds for European businesses and recognize tax-exempt organizations.
To avoid VAT charges in the first place, please enter your company details and VAT number during checkout.

If you've already completed the payment, you can request a VAT refund directly at [Paddle](https://paddle.net/), our payments processor.
Contact their support team at [assist@paddle.com](mailto:assist@paddle.com).

## Discounts for non-profit organizations

We are happy to offer a discount for non-profit organizations. [Contact us](mailto:support@shiftkeeper.io) and we will get you sorted.