Overrides enable you to make one-off changes to a schedule, without disrupting your rotation settings. This is useful when schedule members are unavailable for a shift they are assigned to, e.g., due to vacation, sick leave, etc.

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Creating an override

  1. Go to the Shiftkeeper home tab.
  2. In the schedule list, click on the ... button and then View calendar.
  3. Pick a shift to override, click on the ... button and then Override shift.
  4. Select the user(s) who should take over the shift.
  5. (Optional) Adjust the override start and end time. By default, these correspond to the selected shift’s start and end time.
  6. Save the override.
Shifts which have already finished cannot be overridden.
Once created, you can see the override in the schedule shift calendar as well as the updated final schedule. If the override start is in the past, the override will be truncated to start at the current time.
If two or more overrides overlap, the more recent overrides take precedence.

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Deleting an override

If an override is no longer needed, you can simply delete it.
  1. Go to the Shiftkeeper home tab.
  2. In the schedule list, click on the ... button and then View calendar.
  3. Scroll down to the Upcoming Overrides section and click the View all button.
  4. Select the override you want to delete and click the Delete button.
Overrides that have already finished cannot be deleted. Only present and upcoming overrides can be deleted.

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When should I use coverage requests instead?

Overrides and coverage requests serve a similar purpose, enabling you to substitute schedule users when they are unavailable for a shift. However, overrides have a shortcoming due to the fact that you need to align with the involved users and consider their availabilities manually. This can be time consuming, especially when there are many users involved. Coverage requests make this process easier. Check out the coverage request vs overrides section for a detailed comparison.